{"id":427,"date":"2023-04-04T15:08:14","date_gmt":"2023-04-04T13:08:14","guid":{"rendered":"https:\/\/hilfe.in-servicemanager.de\/?post_type=docs&#038;p=427"},"modified":"2026-03-12T07:04:51","modified_gmt":"2026-03-12T06:04:51","password":"","slug":"audiodateien","status":"publish","type":"docs","link":"https:\/\/hilfe.in-servicemanager.de\/?docs=audiodateien","title":{"rendered":"Audiodateien"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In diesem Kapitel wird beschrieben wie Sie Audiodateien f\u00fcr Ihre Dienste bereitstellen k\u00f6nnen.<br>Diese Dateien k\u00f6nnen f\u00fcr reine Ansagen oder Voicemail-Ansagen verwendet werden.<br>Um die Audiodateien zu verwalten, klicken Sie in der Men\u00fcleiste auf Dienste &gt; Audiodateien.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Seite &#8222;Audiodateien&#8220;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Administratoren k\u00f6nnen neue Audiodateien f\u00fcr die Verwendung des IN-ServiceManagers konfigurieren.<br>Auf der linken Men\u00fcseite sind alle bereits angelegten Audiodateien aufgef\u00fchrt. Die Details zu der ausgew\u00e4hlten Datei werden auf der rechten Men\u00fcseite angezeigt.<br>Angaben einer vorhandenen Audiodatei k\u00f6nnen ge\u00e4ndert und Dateien gel\u00f6scht oder dupliziert werden.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"501\" src=\"https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-22-091313-1024x501.png\" alt=\"\" class=\"wp-image-940\" srcset=\"https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-22-091313-1024x501.png 1024w, https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-22-091313-300x147.png 300w, https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-22-091313-768x376.png 768w, https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-22-091313.png 1219w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Vorhandene Audiodateien hochladen<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sie haben die M\u00f6glichkeit eigene Audiodateien im IN-Servicemanager zu verwenden.<br>Folgende Formate werden unterst\u00fctzt:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Maximale Dateigr\u00f6\u00dfe 5MB<\/li>\n\n\n\n<li>mp3 Datei (200hz, 16Kbit\/8Kbit)<\/li>\n\n\n\n<li>wav Datei (unkomprimiert, Mono, 16 Bit, PCM)<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Zur Verwendung von eigenen Audiodateien gehen Sie wie folgt vor:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Klicken Sie in der Men\u00fcleiste auf Dienste &gt; Audiodateien<\/li>\n\n\n\n<li>W\u00e4hlen Sie &#8222;Hinzuf\u00fcgen&#8220; oder &#8222;Hochladen&#8220;. Das &#8218;Hochladen&#8216; erm\u00f6glicht es ihnen, mehrere Dateien auf einmal zu importieren.<\/li>\n\n\n\n<li>Vergeben Sie einen Namen f\u00fcr die Ansage <\/li>\n\n\n\n<li>Beschreibung (optional)<\/li>\n\n\n\n<li>F\u00fcgen Sie die gew\u00fcnschte Datei mit &#8222;Datei hochladen&#8220; hinzu <\/li>\n<\/ol>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"493\" src=\"https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/04\/Ansagen1-1024x493.png\" alt=\"\" class=\"wp-image-509\" srcset=\"https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/04\/Ansagen1-1024x493.png 1024w, https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/04\/Ansagen1-300x144.png 300w, https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/04\/Ansagen1-768x370.png 768w, https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/04\/Ansagen1-1536x739.png 1536w, https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/04\/Ansagen1-2048x986.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Text to Speech Ansagen erstellen<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Der IN-Servicemanager bietet Ihnen die M\u00f6glichkeit eine Ansagen durch Eingabe des gew\u00fcnschten Ansagetextes zu erstellen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zur Erstellung einer Text-to-Speech Ansage gehen Sie wie folgt vor:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Klicken Sie in der Men\u00fcleiste auf Dienste &gt; Audiodateien<\/li>\n\n\n\n<li>W\u00e4hlen Sie &#8222;Hinzuf\u00fcgen&#8220;<\/li>\n\n\n\n<li>Vergeben Sie einen Namen f\u00fcr die Ansage <\/li>\n\n\n\n<li>Beschreibung (optional)<\/li>\n\n\n\n<li>Setzen Sie ein Haken in das Auswahlfeld &#8222;Text-to-Speech&#8220; <\/li>\n\n\n\n<li>W\u00e4hlen Sie eine weibliche oder m\u00e4nnliche Stimme aus <\/li>\n\n\n\n<li>Definieren Sie die gew\u00fcnschte Abspielgeschwindigkeit der Ansage. 30% ist ein Normwert, der eine gute Qualit\u00e4t liefert.<\/li>\n\n\n\n<li>Geben Sie den gew\u00fcnschten Text ein.<br>Hinweis: Es kann erforderlich sein einzelne Worte bewusst falsch zu schreiben, um die sprachliche Umsetzung zu verbessern. Zudem sollen keine Sonderzeichen (z.B.: &amp;, %&#8230;) verwendet werden. Diese werden beim Umsetzten auf Sprache nicht erkannt und es kommt beim Probeanh\u00f6ren zu einer Fehlermeldung.<\/li>\n\n\n\n<li> Best\u00e4tigen Sie die Eingabe mit &#8222;Hinzuf\u00fcgen&#8220;<\/li>\n\n\n\n<li>Anh\u00f6ren des Textes \u00fcber den &#8222;Play-Button&#8220;<\/li>\n<\/ol>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"460\" src=\"https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/04\/Ansagen2-1024x460.png\" alt=\"\" class=\"wp-image-513\" srcset=\"https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/04\/Ansagen2-1024x460.png 1024w, https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/04\/Ansagen2-300x135.png 300w, https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/04\/Ansagen2-768x345.png 768w, https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/04\/Ansagen2-1536x689.png 1536w, https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/04\/Ansagen2-2048x919.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Verwendung der Audiodateien<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sie haben die M\u00f6glichkeit die erstellten Audiodateien in den Routingpl\u00e4nen zu verwenden.<br>Hierf\u00fcr stehen Ihnen zwei M\u00f6glichkeiten zur Verf\u00fcgung:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reine Ansage<\/li>\n\n\n\n<li>Begr\u00fc\u00dfungsansage f\u00fcr eine Voicemailbox (UMS)<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Die Verwendung als reine Ansage wird \u00fcber den Node: Play Announcement realisiert <\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"258\" height=\"207\" src=\"https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/04\/Ansagen3.png\" alt=\"\" class=\"wp-image-517\" style=\"width:129px;height:104px\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Weitere Informationen zur Konfiguration: <a href=\"https:\/\/hilfe.in-servicemanager.de\/?docs=die-nodes#17-toc-title\" data-type=\"URL\" data-id=\"https:\/\/hilfe.in-servicemanager.de\/?docs=die-nodes#17-toc-title\">Play Announcement <\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Die Verwendung als Begr\u00fc\u00dfungsansage wird \u00fcber den Outdail-Node realisiert.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"814\" height=\"665\" src=\"https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/04\/UMS1.png\" alt=\"\" class=\"wp-image-567\" style=\"width:521px;height:426px\" srcset=\"https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/04\/UMS1.png 814w, https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/04\/UMS1-300x245.png 300w, https:\/\/hilfe.in-servicemanager.de\/wp-content\/uploads\/2023\/04\/UMS1-768x627.png 768w\" sizes=\"auto, (max-width: 814px) 100vw, 814px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Weiterlesen<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Weitere Informationen zur Konfiguration: <a href=\"https:\/\/hilfe.in-servicemanager.de\/?docs=ums-rufnummern\" data-type=\"URL\" data-id=\"https:\/\/hilfe.in-servicemanager.de\/?docs=ums-rufnummern\">UMS Beschreibung<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In diesem Kapitel wird beschrieben wie Sie Audiodateien f\u00fcr Ihre Dienste bereitstellen k\u00f6nnen.Diese Dateien k\u00f6nnen f\u00fcr reine Ansagen oder Voicemail-Ansagen verwendet werden.Um die Audiodateien zu verwalten, klicken Sie in der Men\u00fcleiste auf Dienste &gt; Audiodateien. Seite &#8222;Audiodateien&#8220; Administratoren k\u00f6nnen neue Audiodateien f\u00fcr die Verwendung des IN-ServiceManagers konfigurieren.Auf der linken Men\u00fcseite sind alle bereits angelegten Audiodateien [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"right-sidebar","site-content-layout":"boxed-container","ast-site-content-layout":"normal-width-container","site-content-style":"boxed","site-sidebar-style":"boxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[8],"doc_tag":[],"class_list":["post-427","docs","type-docs","status-publish","hentry","doc_category-dienste"],"year_month":"2026-07","word_count":419,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"stecherju","author_nicename":"stecherju","author_url":"https:\/\/hilfe.in-servicemanager.de\/?author=7"},"doc_category_info":[{"term_name":"Dienste und Routingpl\u00e4ne","term_url":"https:\/\/hilfe.in-servicemanager.de\/?doc_category=dienste"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/hilfe.in-servicemanager.de\/index.php?rest_route=\/wp\/v2\/docs\/427","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hilfe.in-servicemanager.de\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/hilfe.in-servicemanager.de\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/hilfe.in-servicemanager.de\/index.php?rest_route=\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/hilfe.in-servicemanager.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=427"}],"version-history":[{"count":29,"href":"https:\/\/hilfe.in-servicemanager.de\/index.php?rest_route=\/wp\/v2\/docs\/427\/revisions"}],"predecessor-version":[{"id":1072,"href":"https:\/\/hilfe.in-servicemanager.de\/index.php?rest_route=\/wp\/v2\/docs\/427\/revisions\/1072"}],"wp:attachment":[{"href":"https:\/\/hilfe.in-servicemanager.de\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=427"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/hilfe.in-servicemanager.de\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_category&post=427"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/hilfe.in-servicemanager.de\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=427"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}